FAQ 

What is the cost composition for my order?

FASHIONLINE does not charge any extra membership fee, packaging fee or commission. You only need to pay for your products and shipping.

What is the MOQ of your website?

Usually MOQ is 6 pieces, but it may change during promotions

How long does it take to process an order?

After your order has been confirmed, our Quality Control team will make sure each piece of apparel is ready to ship. This process will take 7 business days and your order will be then shipped immediately. In order to process your order ASAP, please provide your contact number and address when placing an order.Please note that some designer styles can take 3-4 weeks to ship 

What do I do if I placed an order but never received a confirmation email?

Please check your spam folder, and add FASHIONLINE to your address book to ensure you receive important emails from us. If there is no email in your spam folder please contact us via email at info@fashionlinefactory.com ASAP.

What to do if I entered a wrong address during checkout?

Please send us an email at info@fashionlinefactory.com or WhatsApp us at ‪+1 (262) 208‑7131 for a shipping address change within 48 hours after purchase. We may not be able to change the address after shipment has been made.

What type of payment does FASHIONLINE take at the moment?

FASHIONLINE accepts PayPal, Visa, Mastercard, Apple Pay, Google Pay, Amex and Shop Pay.

Do you offer to buy now pay later?

We are sorry that this payment method is not supported at the moment

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