FAQ

Orders

FASHIONLINE does not charge any extra membership fee, packaging fee or commission. You only need to pay for your products and shipping.

After your order has been confirmed, our Quality Control team will make sure each piece of apparel is ready to ship. This process will take 2-3 business days and your order will be then shipped immediately. In order to process your order ASAP, please provide your contact number and address when placing an order.

Please check your spam folder, and add FASHIONLINE to your address book to ensure you receive important emails from us. If there is no email in your spam folder please contact us via email at info@fashionlinefactory.com ASAP

Please send us an email at info@fashionlinefactory.com or WhatsApp us at ‪+1 (262) 208‑7131 for a shipping address change within 48 hours after purchase. We may not be able to change the address after shipment has been made.

FASHIONLINE accepts PayPal, Visa, Mastercard, Apple Pay, Google Pay, Amex and Shop Pay.

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SHIPPING

After you place your order, our Quality Control team will make sure all your products are perfect and ready to go. We will then contact DHL to arrange shipping. FASHIONLINE guarantees order fulfillment within 7-15 days, 50% faster than other wholesale platforms.

Unfortunately, FASHIONLINE does not offer dropshipping.

The shipping cost at FASHIONLINE is based on weight of your order instead of quantity of products. This is to ensure cost-effectiveness and reduce logistics costs.We provide two different logistic plans.

One is our standard plan which is budget-friendly, the other is our priority plan which has a faster shipping rate.

For more details about shipping please refer to our website or you can check the shipping costs at the bottom of the cart.


Normally items in one order with the same recipient and address will be shipped together.

In certain situations, they will be shipped separately depending on the stock in our US warehouse. Some items will be shipped directly from our manufacturers in China and some will be shipped from our warehouse in Los Angeles.

If you ordered pre-order products, they will be shipped individually to make sure you receive part of the items first.

If there are any items missing from your order please contact us via email info@fashionlinefactory.com
Once we have confirmed the missing items within the order we will ship them immediately.

After your order is dropped off at the respective shipping providers, an email with tracking details including a shipping ID will be sent to you. You will be able to track the status of the order by entering the Shipping ID into DHL’s web portal.

RETURN

Customers can return the parcel within 7 days after receiving it only if there is any quality issue. All items must be new, unworn, unused and must have the original package intact or we will not accept the return. We will refund or exchange the products once we have checked the condition of items. Customers will also need to pay for the return cost by themselves.

You can apply for a refund under these circumstances:

1. The whole package is lost and has not been delivered; we will then send a replacement package or offer a full refund.
2. The products received are defects and have been damaged. We will then offer a refund or an exchange.
3. If case there is no problem with the products but the buyer does not want them anymore, buyer must first ship the items back before we process the refund.